Shipping policy
Shipping
We are pleased to offer free standard shipping in Canada + USA on orders over $100 CAD (before taxes + fees). Orders under $100 CAD are subject to shipping fees which are calculated at check out.
If you would like tracking or priority shipping, it can be selected during check out for an additional fee.
International Shipping
We are also happy to offer a $25 CAD flat rate standard shipping on all international orders. If you would like tracking or priority shipping, please contact us below or at swiftlee.creations@gmail.com
Order Processing
We do our very best to ship orders within 3-5 business days of purchasing your products. During peak order times like holidays and new product launches, please allow for a little extra processing time. An email will be sent to you once your order has been processed. The estimated shipping times will begin once your order has been processed and is released from our facility.
Delivery Times
Delivery times provided are estimations only and are not guaranteed. They will always be estimated in business days (which does not include weekends/holidays). Once your package is in the hands of our shipping provider, arrival times are out of our control.
We do everything we can to process and release orders in a timely manner but cannot be held responsible for circumstances that are out of our control.
SwiftLee Creations is not responsible for mistakes or delays made by the shipping service/provider, damaged packages by the shipping service/provider, incorrect shipping information provided by the customer, PO box issues, border delays, customs, stolen packages after delivery, and Acts of God.
SHIPPING IN CANADA
Orders shipped to Canadian addresses will be sent via Canada Post. Standard letter or flat rate shipping does not include tracking. Tracking or express shipping can be selected during check out for an additional fee. These orders are shipped via Canada Post.
Once orders are processed, we find that most people receive their order within 5-10 business days via Standard Shipping and within 1-4 business days via Express Shipping. However, as mentioned above, sometimes this time frame can vary because of circumstances beyond our control.
SHIPPING TO THE USA
Orders shipped to U.S. addresses will be sent via USPS, UPS or FedEx. Once orders are processed, we find that most people receive their order within 5-10 business days. However, as mentioned above, sometimes this time frame can vary because of circumstances beyond our control.
Customs, Duties + Taxes
International packages shipping to locations outside of Canada may be subject to customs, duties, and taxes which are determined by the destination country, the shipment value, and the contents of the package. These fees are not included in the item price or shipping costs and therefore are the responsibility of the customer.
Please note that you may be required to pay applicable customs, duties, and taxes before or upon delivery of your package.
Order Cancellation or Changes
We start processing your order as quickly as possible to ensure it arrives in a timely manner. Because of this, we may be unable to make changes or cancel your order once it is placed. In the event a cancellation or change request is necessary, please contact us by email immediately at swiftlee.creations@gmail.com and we will do our best to accommodate your request.
Taxes
Prices displayed on our website do not include taxes. When you proceed to purchase your order, sales tax and shipping charges (where applicable) will be calculated on the total value and will be displayed on the Order Summary page.